Remarkably, even though the company had to adjust to limited aircraft availability, high demand, and of course, virus restrictions, Magellan steadily maintained all their programs’ operations and expanded its selection by adding their award-winning Explorer Membership Program. “Over the last two years, during COVID, we’ve spent more money on content and on keeping customers informed than we ever have before” the CEO reflects. While many private aviation companies are entering the market, Magellan stands out due to their reputation for impeccable customer service. “Based on supply and demand over the past few years, reputation in this business has been even more challenging to maintain. With the current supply chain crisis, disruptions to service occur. But in every interaction we have with our customers, we remember that how you make up for those disruptions, how you solve those problems is what matters and what the customer will remember,” Hebert tells EQ.